Too Cold to Play Outside? Bring Winter Fun Indoors
Read the full story for "Too Cold to Play Outside? Bring Winter Fun Indoors"
New Central Office Phone System
Chapter: Central Office
Autism Nova Scotia’s Central Office phone line now includes a new automated phone attendant system designed to improve accessibility, efficiency, and timely connection to supports, programs, and staff.
The automated attendant is available 24/7, and our current phone numbers will remain the same: 902-446-4995 or 1-877-544-4495 (toll-free)
The updated system helps callers connect more quickly to the most appropriate staff member or program area without waiting for manual call routing. The addition of voice navigation also improves accessibility by allowing callers to simply say a staff member’s name to connect directly.
What Can Callers Expect?
Callers will hear:
- An automated greeting confirming they have reached Autism Nova Scotia
- Emergency/crisis support information if immediate assistance is needed
- Plain-language menu options tailored to different support needs
Menu options include:
- Donations, Events, Fundraising
- Family and caregiver support
- Programs and services, including:
- Employment
- Recreation
- QuickStart NS
- Training
- Mental health supports
- Regional Chapters across Nova Scotia
Callers can:
- Use keypad options or voice commands
- Say a staff member’s name to connect directly
- Press “0” anytime for general assistance
- Leave a voicemail if staff are unavailable
*Please Note: Families and callers can still connect with a staff member or receive follow-up support when needed.
Hours and Availability
- The automated attendant is available 24/7
- Live phone answering support is available Monday–Friday from 10:00 a.m.–12:00 p.m.
- Outside of live answering hours, callers can leave a voicemail
- Voicemails are monitored and returned during regular business hours (8:30 a.m.–4:30 p.m.)
Accessibility Features
- Plain-language prompts and simple menu structure
- Voice navigation for direct staff connection
- “Press 0 anytime” option for navigation support
- Clear program and service categories
- After-hours voicemail access
- Crisis redirection messaging for urgent situations
These updates are part of Autism Nova Scotia’s ongoing efforts to improve accessibility, navigation, and timely connection to supports for Autistic individuals, families, and communities across Nova Scotia.
